Contact Us

US Support Centers

Simplisoft Water Systems – Houston
25807 Westheimer Parkway, Suite 373-D
Katy, TX 77494
1-877-307-7638 ext 6

Simplisoft Water Systems – Dallas-Ft Worth
539 West Commerce St, Suite 1594
Dallas, TX 75208
1-877-307-7638 ext 4

Simplisoft Water Systems – Austin-San Antonio
123 N Seguin Ave, Suite 204-B
New Braunfels, TX 78130
1-877-307-7638 ext 5

Frequently Asked Questions

Simplisoft products are sold exclusively through certified installers, providing customers throughout the United States with industry-leading water conditioning systems.

New Customers

To find out more about a Simplisoft product, please call our customer care representatives at 1-877-307-SOFT.

Existing Customers

For technical questions about your Simplisoft system, please contact the installer who installed your system, or the technical support number for your area.

Certified Water System Installers

If you are a Certified Water System Installer interested in bringing Simplisoft to your area, fill out the form above and tell us about your company.

Customer Support

For all other inquiries, call 1-877-307-SOFT to speak with a customer service representative, or complete and submit our contact form and a customer service representative will be in touch.

Isn't tap water already treated?

Yes, municipal water is treated to meet the minimum federal requirements. These requirements do not cover all contaminates. Most people expect their tap water to be free from every impurity, but this is not the case. While many impurities are harmless, some that remain in the system are adverse to your heath and others cause stains, have odors, and damage sensitive equipment.

Is Chlorine harmful?

Chlorine has been in use in our water systems since 1908, when it was first used to eliminate serious water-borne diseases such as typhoid. It has been in common use for over 80 years and has some proven public health benefits. However, in the 1970’s research uncovered that chlorine, when added to water, forms Trihalomethanes (chlorinated by-products) by combining with certain naturally occurring organic matter such as vegetation and algae. Further, the American Journal of Public Health published a report in 1992 that showed a 15% to 35% increase in certain types of cancer for people who consume chlorinated water. The report also stated that much of these effects were due to showering and bathing in chlorinated water.

According to The National Cancer Institute, cancer risks for people who consume chlorinated water may be to be up to 93% higher than for people who do not. While acknowledging the need for clean public water, most experts now agree that there are some significant risks related to consuming chlorine and chlorinated by-products in drinking water.

How do I know What's In My Water?

Call SimpliSoft today at 1-800-326-8691 to speak with a water treatment specialist. You can also visit EWG’s website to receive a free water report for your local water provider.

What is TDS?

TDS refers to Total Dissolved Solids, or the weight of all solids in your water. The solids are primarily calcium and magnesium and would not be a measure of contamination.

Is Filtered Water or Bottled Water Better?

While the quality of most bottled water is high, it is, for the most part, a self-policed industry with few, if any regulations to ensure quality. In contrast, manufacturers in the heavily regulated water filtration industry must do extensive testing and provide regular reporting on the effectiveness of their systems.

Why do some areas test negative for Chlorine?

Nearly every municipal water system uses chlorine. The levels of chlorine will vary based on many factors including outdoor temperature, distance from the water utility, the amount of chlorine used by the utility, and the overall level of water usage at the time of the test. An undetectable level of chlorine on a certain day does mean chlorine is not then or normally present and does not eliminate the need for an effective filtration system.

What are VOCs?

VOCs are Volatile Organic Chemicals, which are synthetic compounds that turn to vapor at relatively low temperatures. Most VOCs found in municipal water are herbicides and pesticides.

Why Choose A Filtration System?

Instead of relying on the EPA’s Primary Standard for water, advanced water filtration systems put the standard of water purity in your hands.

Technical Support Information

Greater Austin Area

Technical Support: 830-914-7638

Dallas/Fort Worth Area

Technical Support: 469-309-2808

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Greater Houston Area

Technical Support: 281-769-4199

Greater San Antonio Area

Technical Support: 830-914-7638